Front Desk Volunteer Expectations

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Artisan's Asylum Front Desk Volunteer Expectations

Front Desk Volunteers (Deskies) at the Asylum staff our front desk during ‘staffed’ hours and are the face of the Asylum to the public walking through the door. You are a representative of Artisan’s Asylum and are often the first point of contact that guests have with our organization. These are shared expectations the deskies co-authored and agree to in order to ensure an enjoyable and successful experience for guests, members, staff, and other volunteers.

Time

Deskies are expected to maintain at least one shift per week. You are also expected to make reasonable effort to attend any additional meetings, trainings and deskie related events. You are expected to update the Shared Deskie Calendar with your availability and absences on a regular basis. This includes partial shifts (if you need to be late or leave early) and missed shifts.

If you need to drop a shift for any reason, Front Desk Volunteers are expected to make all available effort to cover their shift by:

  1. removing your name from the shared schedule
  2. emailing deskies@ for coverage
  3. contacting individual deskies for coverage from the emergency coverage sheet

If either you do not update your schedule or you need to cancel more than one shift a month (without substituting for others) Artisan’s Asylum may:

  1. Cancel Deskie membership discounts for that month
  2. Ask the Deskie to step down from their role

Energy

Because you are the first point of contact with whom many guests (and members) interact, it is important that you are able to effectively communicate the energy of Artisan’s Asylum. This means that you should always aim to be respectful, helpful, aware and present.

In short, this means that you should always assume good intentions, offer help and answers to questions even when they might seem obvious (or even if the info is listed on the website), and spread the creative and inspiring spirit of Artisan’s!

Information

All Deskies are required to attend our orientation/on-boarding and training process and are expected to regularly refer to the front desk manual, FAQs, website, wikis, deskies@ mailing list and other documentation to help answer questions.

Of course, systems change, new questions arise, and details can be forgotten. It is better to get back to the person later instead of giving inaccurate information. If you are presented with a task or question that you do not know how to perform, please:

  1. ask another Deskie for help
  2. e-mail deskies@ list to ask what to do
  3. if the issue/task is not resolved by the end of your shift, leave an email to front-desk@ in the inbox with all the details of the issue to help the next deskie.
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