Deskie
Deskie is the A2 term for the volunteers staffing the front-desk during A2 business hours (M-F 9am - 9pm, S-S 9am - 7pm). They manage the front-desk operations and support staff & members with other tasks as needed. They act as a knowledge repository for members & non members, and help answer questions regarding A2 procedures, facilities, etc.
Deskies commit to a regular 4-hr weekly shift in exchange for a complimentary membership and class discount.
Artisans' website page for Deskies
Front-Desk Responsibilities
- Greet & check in members, students, visitors, and guests
- Be respectful and patient with members, students, visitors, and guests
- Receive students for classes and administer liability forms
- Administer key fobs
- Answer phone calls
- Respond to email or in-person inquiries
- Receive and sort mail & packages for staff & members
- Provide tours for visitors
- Orient new members
- Respond to emergency situations
- Support staff with tasks
- Oversee & update A2 calendars
- Stay informed of all A2-related communications, events, policies, and procedures.
Deskie Roles
There are specialized roles that deskies may take:
Deskie Lead - Acts as the main point of contact for staff on behalf of all Deskies. Provide or relay important information, updates, and documentation needed for Deskies to perform their responsibilities. Recruits and coordinates training and onboarding for new Deskies. Ensures that Deskies are properly implementing Front-Desk procedures and policies.
New Member Orientation (NMO) Presenter - Leads new member orientation sessions.
New Member Orientation (NMO) Lead - Coordinates with new member orientation presenters to publish new member orientation sessions. Acts as the main point of contact for staff on behalf of all new member orientation presenters.
Key Fob Maker - supports NMO team by creating key fobs for new members.
